Miami Dade College Homepage > Continuing Education & Professional Development > Corporate Training
THE CENTER FOR SERVICE EXCELLENCE

The Center for Service Excellence specializes in customer service training, one of many corporate training offered by our school. Visit http://www.mdc.edu/ce/kendall/cse/default.asp for additional information.

In today’s competitive economy, your biggest expense and your greatest assets are your employees. Research has shown that by professionally training your employees, you gain a competitive edge, and a loyal, versatile and competent work force.

The professionals at Miami Dade College’s Center for Corporate Training have the skill and business experience to train your staff. We can customize our courses to meet the needs of your business at a reasonable and affordable cost.

David Lotker

Chairperson, Wolfson Campus
School of Continuing Education & Professional Development
Phone: 305-237-3962
email: dlotker@mdc.edu

HOW WE DO IT

The Center for Corporate Training at MDC utilizes a variety of methods to deliver your customized training, such as:

  • On-site assessment by experience
  • Consultation with your staff
  • Seminars and workshops
  • Computer and language drills
  • Media presentations
  • Case studies
  • Role playing
  • Business simulation exercises

WHAT WE OFFER
  • Customized seminars, workshops and classes that can be taught at your site, at times convenient for you and your employees
  • English as a foreign language courses to improve employee communication skills
  • Customer Service Training (CST) to develop superior employee customer service
  • Team-building seminars and workshops to increase employee customer performance
  • Human relations consultants who offer information on the assesment, selection and hiring of new employees
  • Credit and non-credit course formats
  • Pre-qualification fo Quick Response Team (QRT) grants with Workforce Florida for business providing exportable goods or services and training of new full-time employees
  • Business simulation exercises

OUR TRAINING TOPICS INCLUDE

Communication and leadership

  • Spanish, English, French, Italian, German, Arabic, Hindi, Japanese, Mandarin Chinese, Portuguese, Russian (small groups or individual instruction)
  • Building a High-Performance Work Team
  • Counseling the Problem Employee
  • Developing Effective Leadership Skills
  • Developing Effective Supervisory Skills
  • Interpersonal Behaviors and Assertion Skills
  • Taking Disciplinary Action and Conducting Performance Evaluations
  • Effective Writing skills

DIVERSITY
  • Dealing with Discrimination
  • Diversity in the Workplace

TECHNICAL
  • Computer applications
  • Computer Graphics

WELLNESS
  • First Aid Techniques
  • Stress Management and Relaxation Skills
  • Wellness Programs for the Executive
  • Motivating Employees for Top Performance
  • Visualization and Positive Self-Talk

ORGANIZATION
  • Managing My Time
  • Skills for Success: Goal Setting
 

Miami Dade College is an equal access equal opportunity institution and does not discriminate on the basis of race, color, marital status, gender, age, religion, national origin or disability.
Contact the Office of Employee Relations/Equal Opportunity Programs/ADA Coordinator at 305.237.2051 for information.