Workshop: Creating Service Satisfaction
Course ID - CTD0513a
|Length of Workshop:||4 hours|
The challenges of today's environment often result in behaviors that create angry and non-productive confrontations. Recognizing how to address difficult people to resolve their issues creates positive communication and strengthens the relationship.
This is especially important when dealing with customers who seek our guidance and support. In this session, participants will focus upon their abilities to promote service satisfaction for both their internal and external customers. This interactive workshop will first identify eight difficult behavioral type in the workplace and how to handle them. The second half will focus upon our external customers, handling service challenges and the necessary skills to ensure customer satisfaction.
As a result of successful completion of the
workshop, participants will be able to:
Dates of Workshop
Course ID: CTD0513a
Course Title: Service Satisfaction
Reference # - see table
Registration for CT&D workshops are through the Student Information and Registration system. The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.
You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer. Example: Richard Johnson would be rjohnson (You will NOT need to create a separate student myMDC account to register for a CTD workshop)
Make a note of the Reference Number for the workshop then go to Registration Instructions
Once you have registered for a class, you can print your schedule. Please make every effort to attend once you've registered as seats are limited. However, If you need to drop, you can also do this through the Web Registration screen. CTD classes will appear on your transcript as non-credit classes.
If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made. College Training and Development complies with the Americans with Disabilities Act.