Workshop:  Dealing With Difficult and Angry People

Course ID - CTD0515

Short Title: Difficult People

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   All Employees
Length of Workshop:    8 hours
Prerequisite None

Description: This workshop will present specific skills for achieving success in getting along and working well with many types of people. Participants will focus on practical techniques that will help them work more effectively with the problem people in their organizations and lives, disagree without antagonizing, identify specific behavior, deal with conflict and anger, and diffuse potentially explosive behavior.


 As a result of successful completion of the workshop, participants will be able to:

  • Describe some of the reasons for difficult behavior and assess the ways they are affected
  • Identify at least 5 difficult personality types and determine the most effective approaches for dealing with each type
  • Describe the 6 steps for coping with difficult people
  • Know how to develop effective questions and responses to difficult situations by adapting their communication style
  • Develop an action plan for dealing with one or more difficult individual
  • Disagree without antagonizing
  • Diffuse potentially explosive behavior


Reference #





Evaluation link

Registration information
Course ID: - CTD0515
Course Title: Difficult People
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.