Workshop: Dealing With Difficult People         

Course ID - CTD0515a

Short Title: Difficult People (a)   

 Audience   Staff -  
Length of Workshop:       2 hours 

Dealing effectively with people is critical to success and effective operations. Today's environment often results in behaviors that create angry and non-productive confrontations, both with internal and external customers, which may result in a breakdown of communication and cooperation.



As a result of successful completion of the workshop, participants will be able to:

  • Identify common behavioral problems with co-workers 
  • Recognize and deal with eight difficult behavior types
  • Explain the key steps in dealing with angry customers



Reference #






Registration information
Course ID: CTD0515a 
Course Title: Difficult People (a) 
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.