Workshop: Dealing With Difficult Situations Professionally

Course ID - CTD0521          

Short Title: Difficult Situations

 Audience     Staff
Length of Workshop:        4 hours 
Prerequisite     none

Dealing with difficult people can be a serious issue for all of us at one time or another. The way you deal with difficult people can make a situation either better or worse. During this workshop participants will learn some positive skills and strategies to handle difficult people and situations effectively.


As a result of successful completion of the workshop, participants will be able to:

  • Analyze my own and others behavioral styles
  • Identify the triggers that spark difficult situations
  • Explain how effective communications skills help cope with difficult behavior
  • Use specific techniques that will help maintain control of a difficult situation



Reference #






Registration information
Course ID: CTD0521 
Course Title: Difficult Situations 
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.