Workshop: Enhancing Customer Service

Course ID - CTD0535

Short Title: Enhancing Service 

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   Staff
Length of Workshop:    4 hours
Prerequisite none

Description:
Working effectively and professionally with customers is not a trait you are born with; it is a skill you must learn.  Although it is true that some people are naturally better at working with the public than others, everyone can learn to communicate with customers and learn how to meet their needs.  The key to success in your job is knowing what your customers expect, how to keep them happy, and how to deal with them most effectively and consistently.

Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Explain the key role each employee plays in customer service
  • Describe how to interact with customers correctly and keep them informed
  • Explain strategies for resolving customer complaints
  • Develop strategies for taking charge of a phone call just by the way they answer the phone
  • Explain ways to maintain an attitude of service

 

Dates

Reference #

Days

Time

Campus/Room

Instructor

 

Registration information
Course ID: - CTD0535
Course Title: Enhancing Service
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.