Workshop: Co-workers, Students & Challenging Situations

Course ID - CTD0726b  

Short Title: Challenge Situations   

 Audience     All Employees
Length of Workshop:        3.5 hours 

This workshop addresses key issues regarding interacting with both co-workers and students. Methods of diffusion and service recovery with students in different situations will be covered. Strategies for proactively convey rules, policies and expectations will be explored. The session will also include role-play activities to promote and enhance positive workplace relationships with both internal and external customers.


As a result of successful completion of the workshop, participants will be able to:

  • Identify common behavioral problems with co-workers 
  • Identify the 5 Benchmarks of Service for students
  • Explain techniques for defusing situations with angry students
  • Discuss and utilize proactive strategies to convey policies, procedures, and expectations
  • Demonstrate "Verbal Self-Defense" to promote a harmonious working environment


Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time




Registration information
Course ID: CTD0726b  
Course Title: Challenge Situations
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.