Workshop:  Telephone Excellence

Course ID - CTD0514

Short Title: Telephone Excellence

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   Faculty, Staff, Administrators
Length of Workshop:    3.5 hours
Prerequisite None

Description: In any organization, there is an opportunity for service excellence each time someone phones, asks a question, complains, or needs assistance. Even if your services are performed without direct, interpersonal communication, each and every caller expects respect and attention. This workshop focuses on specific skills to make these interactions as positive as possible.

Objectives

 As a result of successful completion of the workshop, participants will be able to:

  • Explain the basics of providing high quality telephone service
  • Describe ways to handle problem calls, awkward situations, and difficult calls
  • Assess voice quality
  • Know how to maximize their telephone image
  • Use proper telephone techniques

Dates

Reference #

Days

Time

Campus/Room

Instructor

           

Evaluation link

Registration information
Course ID: - CTD0514
Course Title: Telephone Excellence
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop)  The first time you log in to the Registration Page, you will be asked to accept the Use of Computing Resources at Miami Dade College.    The Accept button is located at the bottom of the screen.

PLEASE NOTE:  You do not have to create a student myMDC account to register for a CTD workshop.  You can use your regular network login name and password proceeded by the MDCC\   
  1. Go to the MDC Registration Page.
  2. Choose the Term from the dropdown menu.
  3. Enter your PIN number (If you don't remember your PIN, you can reset it by clicking the Update My Pin button.)
  4. Click the  myMDC  Log In button.
  5. Log in  using your regular username and password.  Your username must be proceeded by the MDCC\

ex.   Joe Smith would login in with

User name -  mdcc\jsmith and his regular password.

 

Pictured below are screenshots of the login information you will see when go to  MDC Registration.   

Once logged in, you should use Speed Registration.  You must know the Reference number for the workshop you want to take.   You can still  search for workshops using the Course ID or Short title, if you click on Shopping Cart.    The best way to register is by  Reference number.

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

Go to MDC Web Registration