Workshop: Enhancing Customer Service
Course ID - CTD0535
Short Title: Enhancing Service
(Course ID, Reference #, or Keyword title can be used
to find and register for this course in Odyssey)
Working effectively and professionally with customers is not a trait you
are born with; it is a skill you must learn. Although it is true
that some people are naturally better at working with the public than
others, everyone can learn to communicate with customers and learn how
to meet their needs. The key to success in your job is knowing
what your customers expect, how to keep them happy, and how to deal with
them most effectively and consistently.
As a result of successful completion of the
workshop, participants will be able to:
- Explain the key role each employee
plays in customer service
- Describe how to interact with
customers correctly and keep them informed
- Explain strategies for resolving
- Develop strategies for taking charge
of a phone call just by the way they answer the phone
- Explain ways to maintain an attitude
Course ID: - CTD0535
Course Title: Enhancing Service
Reference # - see table
How to Register
Registration for CT&D workshops are through the Student Information and
Registration system. The process for registering for a CTD
workshop will be the same as registering for a regular class at MDC.
You can access the Registration System and register
for a CTD workshop using the same user name and password that use to
login to your computer. Example: Richard
Johnson would be rjohnson (You will
need to create a separate student myMDC account to register for a CTD
workshop) The first time
you log in to the Registration Page, you will be asked to accept the
Use of Computing Resources
at Miami Dade College. The Accept button is located at
the bottom of the screen.
PLEASE NOTE: You
do not have to create a student myMDC account to register for a
CTD workshop. You can use your regular network login name
and password proceeded by the MDCC\
- Go to the
- Choose the Term from the dropdown menu.
- Enter your PIN number (If you don't
remember your PIN, you can reset it by clicking the
Update My Pin button.)
- Click the myMDC Log In
- Log in using your regular username
and password. Your username must
be proceeded by the MDCC\
ex. Joe Smith would login in with
User name -
mdcc\jsmith and his regular password.
below are screenshots of the login information you
will see when go to MDC Registration.
Once logged in, you should use Speed Registration.
You must know the Reference number for the workshop you want to
take. You can still search for workshops using the Course
ID or Short title, if you click on Shopping Cart. The
best way to register is by Reference number.
Once you have registered for a class, you can print your
schedule. Please make every effort to attend once
you've registered as seats are limited.
However, If you need to drop, you can also do this through the Web
Registration screen. CTD classes will
appear on your transcript as non-credit classes.
Go to MDC Web Registration