Workshop: Enhancing Customer Service

Course ID - CTD0535

Short Title: Enhancing Service 

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   Financial Aid Personnel
Length of Workshop:    4 hours
Prerequisite none

Description:
Working effectively and professionally with customers is not a trait you are born with; it is a skill you must learn.  Although it is true that some people are naturally better at working with the public than others, everyone can learn to communicate with customers and learn how to meet their needs.  The key to success in your job is knowing what your customers expect, how to keep them happy, and how to deal with them most effectively and consistently.

Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Explain the key role each employee plays in customer service
  • Describe how to interact with customers correctly and keep them informed
  • Explain strategies for resolving customer complaints
  • Develop strategies for taking charge of a phone call just by the way they answer the phone
  • Explain ways to maintain an attitude of service

 

Dates

Reference #

Days

Time

Campus/Room

Instructor

 

Registration information
Course ID: - CTD0535
Course Title: Enhancing Service
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop)  The first time you log in to the Registration Page, you will be asked to accept the Use of Computing Resources at Miami Dade College.    The Accept button is located at the bottom of the screen.

PLEASE NOTE:  You do not have to create a student myMDC account to register for a CTD workshop.  You can use your regular network login name and password proceeded by the MDCC\   
  1. Go to the MDC Registration Page.
  2. Choose the Term from the dropdown menu.
  3. Enter your PIN number (If you don't remember your PIN, you can reset it by clicking the Update My Pin button.)
  4. Click the  myMDC  Log In button.
  5. Log in  using your regular username and password.  Your username must be proceeded by the MDCC\

ex.   Joe Smith would login in with

User name -  mdcc\jsmith and his regular password.

 

Pictured below are screenshots of the login information you will see when go to  MDC Registration.   

Once logged in, you should use Speed Registration.  You must know the Reference number for the workshop you want to take.   You can still  search for workshops using the Course ID or Short title, if you click on Shopping Cart.    The best way to register is by  Reference number.

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

Go to MDC Web Registration