• The operating hours for the Network Services Help Desk is from Monday through Friday, 8:00am - 8:00pm.
  
  

• Fill out the Network Services Request Form found on the Miami Dade College, InterAmerican Campus web page.
  1. On the left hand side of the screen, go to Learning Resources/ Electronic Forms/ Network Services Request.
  2. Complete the request giving as much information about the problem as possible,
  3. Then click the submit button on the bottom of the request page.
     
     

• The CNS department is responsible for troubleshooting and resolving hardware and software related problems on the campus computers.
  
  
  • Hardware Support- The InterAmerican CNS department is responsible for installing and maintaining computer hardware on the campus. This includes: computers, printers, memory, hard drives (data storage), and general troubleshooting of most computer peripherals.
  • Software Support- The InterAmerican CNS department is responsible for troubleshooting MDC licensed software on campus which would include the Microsoft Windows Operating System (NT, 2000, XP, and Vista), and Microsoft Office 2000/ 2002/ 2003/ 2007, including Microsoft Publisher and Microsoft FrontPage. Also, McAfee Antivirus software. Other software is supported that has been approved for use by Miami Dade College personnel that has been acquired in accordance with college policy and procedure and which the user has obtained the proper license.
  • System Maintenance- The CNS department is responsible for ensuring that the campus network is up and running at all times. This involves performing various maintenance tasks that are often invisible to the campus community. This includes such tasks as: optimizing system performance, providing virus protection, managing storage space and performing daily backups of your network drive.

• Yes. There are two wireless access domains: mdc18, and MDC-Students. mdc18 is secured and intended for use by MDC personnel on MDC laptops that are part of the MDC domain. MDC-Students is unsecured and intended for use by the students of Miami Dade College.
  
  

• There are several possibilities when there is no network connectivity. First, make sure that your network cable is connected to the computer and to the wall jack. Next, check your voicemail for any messages you may have received from the Network Administrator indicating that it is a condition affecting the entire campus. Finally, contact the Network Services Help Desk (7-6032) to report the outage.
  
  

1. Resetting Password Online
   1. Go to the MDC web page (www.mdc.edu).
      1. Click on "Employees" on the left side of the page.
      2. Click on "Password Maintenance" on the left side of the page.
      3. Select "Reset My Password". A screen will appear that will require the user to type their Employee ID**, Username, and Date of Birth. After providing this information, click the "Change Password" button. (Please note: In order to reset a password the user must have previously setup a challenge question and answer. To setup a challenge question and answer now please click here. The user will need to know their current password in order to setup a challenge question). If you are still unable to change your password, it will need to be done onsite by any of the full-time Network Services personnel. Stop by the Network Services office for assistance.
         
         
   2. Another way to reset your password while logged onto a computer station on campus is to press "Alt, Ctrl & Delete". A menu will pop-up giving you the option to change your password.
      
      

• The following guidelines are from College Procedure 7932.
  
  Guidelines:
  1. Passwords must be at least eight (8) characters long.
  2. Passwords must not contain any name or nickname.
  3. Passwords should contain characters from at least three (3) of the following four (4) classes:
     Description Examples
     • English upper case letters A, B, C, ... Z
     • English lower case letters a, b, c, ... z
     • Numbers (0, 1, 2, ... 9)
     • Non-alphanumeric ("special characters") such as punctuation symbols
  4. Passwords will expire automatically every 90 days.
  5. The initial password must expire at first logon.
  6. Passwords must not be repeated for at least five (5) cycles.
  7. After five bad logon attempts, the user will be locked out.

• No. It is against college policy and procedure to share your password with anyone else. (College Policy VII-1, College Procedure 7900)

• Go to the address window on your browser and type resetpassword.mdc.edu. The “Employee Account Tools” page will appear. Select “Reset Forgotten Password”. A screen will appear that will require you to type your Employee ID, Username, and Date of Birth. After providing this information, click the “Change Password” button. (Please note: In order to reset your password you must have previously setup your challenge question and answer. To setup a challenge question and answer now please click here. You will need to know your current password in order to setup your challenge question.) If you are still unable to change your password, it will need to be done onsite by any of the full-time Network Services personnel. Stop by the Network Services office for assistance.

• To Access employee Web-mail:
  1. Log on to the MDC website.
  2. Go to the “Quick Links” (on the left side of the screen) and select Employee Webmail - EMAIL.mdc.edu.
  3. A small box will appear asking for your “User name”. Type mdcc\your user name
  4. For the “Password”, type your password
  5. Click “OK”.
  6. You should now see your email on line.

• This information can be found on the CT&D web page.

  Just like paper can accumulate on your desk, items received in your Outlook mailboxes can accumulate and take up too much space on the server. The MDC Executive Committee has recommended a default mailbox size of 40 megabytes per user. This is quite a bit of space and allows for the safe accumulation of hundreds of e-mail items, contacts, tasks, etc. However, storage space is finite and so it is necessary for size limits to be set. If your mailbox reaches 30 megabytes, you will get a warning from the Exchange System Administrator. If you exceed 35 megabytes, you will not be able to send messages and if you exceed 40 megabytes, you will not be able to receive messages either. There are several steps you can routinely do to assure that you will not exceed these limits.

  1. Empty your Deleted Items box regularly. You can do this by selecting Empty Deleted Items Folder from the Tools Menu, or by right-clicking on the Deleted Items Folder and choosing “Empty”. You can also set your Deleted folder to permanently delete items after a set period of time or automatically every time you exit Outlook. (See How do I Empty my Deleted Items Folder?)
  2. Empty your Sent Items Folder regularly - Some people are aware that they need to empty their Deleted Items folder but don't realize that every message they send is also saved by default. (See How do I delete my Sent items)
  3. Delete large messages, especially ones with attachments. (See How do I sort messages by size)
  4. Archive messages that you must keep - You can save any type of Outlook item to an archive folder on your H: drive. (See How do I Archive messages)
  5. Know how much storage space you have left. It is a good idea to keep an eye on how much space you've used up for individual folders. (See How do I find out how much storage space my folders are using?)

The Department Chair or Department Secretary must submit the Electronic Network Services Request. Make sure that the request includes the employees name and MDID#. Also, accounts cannot be created before an employee's start date. They must be active in the Odyssey system.

Go to the MDC web page. On the left hand side of the page, select "Employees". If a screen appears asking for your username and password, please do the following:

1. Type mdcc\your user name
2. For the "Password", type your password
3. Click "OK"

You should now have access to the Employee webpage.
On the left side of the Employee webpage, select "My Personal Records",
then select "Update My Personal Information".

First, make sure that it has been changed in Odyssey through Human Resources. Then submit a Network Request form (please include your MDID#). You will be contacted by the Help Desk when it has been changed.

This information can be found on the CT&D Web page.

Archive messages that you must keep - You can save any type of Outlook item to an archive folder on your H: drive. (See How do I Archive messages)

Go to the MDC web page. On the left hand side of the page, select "Employees". If a screen appears asking for your username and password, please do the following:

1. Type mdcc\your user name
2. For the "Password", type your password
3. Click "OK"

You should now have access to the Employee webpage.
On the left side of the Employee webpage, select "My Personal Records",
then select "Update My Personal Information".

Once you have made the changes, they should appear in the system in 24 hours.

Send a request to the Network Services Help Desk.

The college has a system in place to block and remove unwanted emails received by users. Information about the MySpam site can be accessed through the following CT & D resources link: MySpam

First, check that the computer is plugged into a power source and all cables are plugged into the back of the computer. Next, check to make sure the power button is turned on. If the monitor is still black, do steps 1 & 2 for the monitor. If the monitor is still not working and/or computer is still not working, call the Network Services Help Desk and report the problem.

Turn off the computer by pushing the power button on the computer. If the power button on the computer does not turn the computer off, hold the button in for 15-20 seconds. If the computer still does not power off, unplug the computer's power cable from the power jack and reconnect it, and start the computer up again. If the computer continues to freeze, call the Network Services Help Desk and report the problem.

Check if the Volume Control on the taskbar is not muted and the volume is at an audible level. If so, make sure the speakers are connected to the back of the computer and powered on and the volume is set to an audible level. If you still cannot hear any sound, call the Network Services Help Desk and report the problem.

A computer's performance may be reduced by having too many applications and files open at the same time. Try closing some applications. If the computer still seems to be running extremely slow, call the Network Services Help Desk and report the problem.

There is a step-by-step guide as well as an animated tutorial available on the CT&D web site. A link to this page is as follows: Technology Training Resource Page

Each employee is given space on the campus' servers to save college related material. It is safe and secure and can only be accessed by the employee that it has been assigned to. The advantage of this is that information on the H drive can be accessed from any computer on campus. Also, the information on the H drive is backed up daily so if someone's computer breaks down, the information will still be safe on the H drive. All documents should be saved on the H drive.

You can access Help Desk Cards on the CT&D page. Help Desk Cards provide screenshots, hints, tips and keyboard shortcuts for College-wide applications, as well as others in the Help Desk Card library. The link to this site is: CT&D Help Desk Cards. Another useful resource for software applications and on-line demos is: Microsoft Office Online: Office Demos Showcase

Non-Standard Software
Employees are allowed to install non-standard licensed software on their college computer. If you do, please remember that you must depend on the manufacturer's technical support for help with any problems you encounter. If a department needs non-standard software they must purchase it. Funding for replacement of specialized software applications are the responsibility of the department using the software. Remember that CNS is only responsible for supporting college standard software. If you call the Help Desk for assistance we will give our best effort to solve your problem. If a non-standard software is installed, CNS will reinstall the campus standard image and will not be responsible for data loss. For more information call our helpdesk @ 7-6032

The small screen which pops up is a verification screen. Please do the following steps:

1. A small box may come up asking for your "User name". Type mdcc\your user name
2. For the "Password", type your password
3. Click "OK".
4. You can now access the Employees web page and select "My Personal Records". Next, click on "View My Pay Stub". Select the year and date that you want to view, then click on the "View Pay Stub" button.
5. You should now have access to your pay stub.

CT&D provides step-by-step instructions as well as a demo. Also, information is provided for CT&D training labs on each campus during the grading entry period. The link is as follows: Grade Entry Assistance

The CD can be requested from the Network Services Department by completing an Electronic Request Form. The Help Desk Coordinator will then contact you to make arrangements to check it out. Software can be checked out for 3 days only.