Miami Dade College’s Acclaimed Center for Service Excellence Wins Coveted Award for Exemplary Practice
Miami, September 10, 2009 -
Launched only a year ago at the annual meeting of the Greater Miami Convention and Visitors Bureau (GMCVB) in Miami Beach, Miami Dade College’s (MDC) Center for Service Excellence (CSE) is already making great strides especially in helping businesses succeed in tough economic times. As a result, the Center was recently awarded the 2009 Adult and Continuing Education Commission Exemplary Practice Award from the Florida Association of Community Colleges (FACC).
In partnership with the GMCVB and other important business organizations, the CSE provides important training to all employee levels in organizations from entry to senior management.
Courses, seminars and certificate programs include Introduction to Customer Service Excellence, Customer Assistance Technology, Conversational Spanish for the Service Industry, Recovering from Negative Encounters, Changing the Customer Service Culture and many other dynamic and innovative classes and symposia. In fact, to date, the CSE has held dozens sessions providing training for more than 1,200 participants from hundreds of organizations.
Earlier this year, the CSE convened its Advisory Committee comprised of senior management from across the region’s business community who provide guidance to the Center and College leadership. The Center was also the official training organization for the GMCVB’s Miami International Pow Wow in May, which was a great success.
History and Background
Last year, after many discussions with members of the business community, the Center for Service Excellence was created within the College’s School of Community Education. It began with a meeting with potential partner organizations that immediately wanted to join the College in effectuating a culture of change in the community, which would take customer service to a new level - service excellence. The objective remains to make Miami the international standard for service excellence leadership.
Founding partners included:
- The Greater Miami Chamber of Commerce
- The West Kendall Business Association
- Chamber South
- The Association of Black Hotel Owners, Operators and Developers
- The Doral Business Council
- The South Florida Center for Financial Training
- The Greater Miami Convention and Visitors Bureau
- And, Doubletree Grand Hotel, which asked the CSE to train all the employees and businesses within its property to create the pilot program for the Center
The Florida Association of Community Colleges is the professional Association for Florida’s 28 public community colleges, their Boards, employees, retirees, and associates. The mission of the Association is to actively promote, democratically represent, support, and serve the individual members and institutions in their endeavors to provide their students and the citizens of Florida with the best possible comprehensive community college educational system. The Association was organized in 1949 as the Florida Association of Public Junior Colleges by the presidents of Florida's first four public junior colleges.
For more information on Miami Dade College’s Center for Service Excellence, please call 305-237-EXCEL.
Juan Mendieta, 305-237-7611, firstname.lastname@example.org, MDC communications director
Tarnell Carroll, 305-237-3359, email@example.com, media specialist
Sue Arrowsmith, 305-237-3710, firstname.lastname@example.org, media specialist
Alejandro Rios, 305-237-7482, email@example.com