MDC's Acclaimed Center for Service Excellence…Making Miami’s Ports Friendlier and More Efficient One Employee at a Time
Miami, March 25, 2010 - Miami Dade College’s (MDC) Center for Service Excellence (CSE), launched in 2008, is quickly becoming the first choice for the region’s corporate training needs. It’s making great strides, especially, in helping businesses succeed in tough economic times. Currently, it’s conducting customized customer service training for all of Miami International Airport’s 35,000 “badged” employees as the official training arm of the “Miami Begins with MIA” initiative.
Now, it will provide similar training to 400 employees at the Dante B. Fascell Port of Miami. This will be done during approximately 20 two hour sessions to be held at the Port during May and June. The initiative is part of an alliance with the Greater Miami Convention and Visitors Bureau’s Miami Begins with Me service excellence campaign.
The Port of Miami is Florida's No. 1 container port and recognized throughout the world with the dual distinction of being the Cruise Capital of the World and the Cargo Gateway of the Americas. It contributes more than $17 billion annually to the South Florida economy.
In addition to the region’s ports, the CSE has also provided training to many of South Florida’s businesses, especially within the tourism and healthcare industries. It also provided customer service training for the volunteers and staff of the important Pow Wow conference last year. Soon, it will also extend its training programs to large municipal governments in Miami-Dade County.
For more information on Miami Dade College’s Center for Service Excellence, please call 305-237-EXCEL.
Juan Mendieta, 305-237-7611, firstname.lastname@example.org, MDC communications director
Sue Arrowsmith, 305-237-3710, email@example.com, media specialist
Tarnell Carroll, 305-237-3359, firstname.lastname@example.org, media specialist
Alejandro Rios, 305-237-7482, email@example.com