City of Hialeah, Port of Miami Latest Among Major Local Organizations Requesting Training from MDC’s Center for Service Excellence
Students observe a seminar during their CSE training.
Miami, July 19, 2010 - Miami Dade College’s (MDC) renowned Center for Service Excellence (CSE) has quickly become the first choice for the region’s corporate training needs. Since its 2008 launch, the CSE has provided innovative customer service training for a variety of organizations within the public and private sector, including most recently, Miami International Airport’s 35,000 employees.
Now, adding to its growing roster of clients is the City of Hialeah and the Dante B. Fascell Port of Miami. The CSE began training personnel within the City of Hialeah’s Water and Sewer department last spring and just completed a similar training for 400 employees at the Port of Miami.
For two months, Port employees were trained during two-hour sessions on the principles of service, communicating service excellence, and how to deal with challenges effectively. The training at the Port was part of an alliance with the Greater Miami Convention and Visitors Bureau’s Miami Begins with Me service excellence campaign.
The Port of Miami is Florida's No. 1 container port and recognized throughout the world with the dual distinction of being the Cruise Capital of the World and the Cargo Gateway of the Americas. It contributes more than $17 billion annually to the South Florida economy.
The training at the City of Hialeah involved 60 department staff who began this past spring and will culminate by the end of this summer. Under Mayor Julio Robaina’s leadership, Hialeah - which is the sixth-largest city in Florida with more than 200,000 residents - has redoubled its focus on the arts, business development and customer service. The city is also the home of MDC’s Hialeah Campus.
In addition to the region’s ports, the CSE has also provided training to many of South Florida’s businesses, especially in the hospitality and healthcare industries. It also provided customer service training for the volunteers and staff of the important Pow Wow conference last year.
For more information on Miami Dade College’s Center for Service Excellence, call 305-237-EXCEL.
Juan Mendieta, 305-237-7611, email@example.com, MDC communications director
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