Eduardo J. Padrón
Office of the President
300 N.E. Second Avenue
Miami, Florida 33132-2297
Message From the President
Monday, April 02, 2007
Results of Enrolled Student Survey
The results are in for the MDC Enrolled Student Survey, conducted during the 2006-2007 Fall Term. In addition to providing important demographic information about the students we serve, this survey lends insight into students' perceptions, identifies changes or trends related to students' satisfaction with MDC, and provides important information relative to the College Effectiveness and Strategic Plan progress.
The 2006-2007 survey was administered to a random sample of credit classes and assessed students' use of, and familiarity and satisfaction with, 19 different College services.
Here are some key findings:
- 92 percent of participating students reported satisfaction with their overall
experience at MDC.
- The majority of students who used any given MDC service were satisfied.
Highest-rated services included the Library (94 percent satisfaction
rating), the Bursar's Office (92 percent) and Testing (92 percent).
- Student satisfaction ratings improved from the 2004-2005 survey
in the areas of Advisement from Student Services (up one percentage point to
78 percent satisfaction) and the Reading, Writing, Math and Study Skills labs
(up one percentage point to a 90 percent satisfaction rating).
- There was a significant increase in students' agreement that MDC employees
are knowledgeable about their jobs (64 percent compared to 57 percent in 2004-
Areas for improvement
- While 74 percent of students surveyed said they were satisfied with the Career
Service Centers, this number is down from 80 percent in 2004-2005. Additional
attention will be focused on enhancing this service for students.
- More than 68 percent of students agreed that MDC's schedule of courses is
flexible, however this number decreased from 74 percent in 2004-2005. We are
working on strategies to reverse this trend.
- 81 percent of MDC students surveyed reported holding jobs, with 30 percent
working more than 40 hours per week.
- The proportion of first-generation students dropped from 54 percent in 2004-2005
to 51 percent.
- 57 percent of students surveyed fall into the low-income category and 35 percent
are considered below poverty level.
All survey results are being reviewed by Campus and District leadership to develop plans for identified areas of improvement, determine the impact of initiatives and strategies on student satisfaction, and share best practices college wide. A complete report of survey results may be viewed at: http://www.mdc.edu/ir/iremployees/RR2007-02R.pdf.
Thank you to the students who participated in this survey and to the department of Institutional Research for leading the project.