Office of Information Technology

The Enterprise Business Solutions Department provides programming services for the College, primarily for administrative/operational needs related to the institution's enterprise information systems. These services include database design and implementation, web programming, SQL scripting, batch programming, and report creation. Resources are allocated on the basis of timing, complexity, and priority of the request.

In addition, the Enterprise Business Solutions Department also assists college departments in acquiring 3rd party software solutions by evaluating the technical feasibility and risks of proposed applications. The service provides consulting and application development services that leverage best practices as well as a defined software development life cycle (SDLC) methodology for building and maintaining software applications and integrations.

Services

The following is a sampling of the types of services that can be provided to customers:

  • Executive and management level consulting for defining and developing business and technology strategies
  • Software solutions planning, design, development, testing, implementation, and maintenance services
  • Application integration and custom interfaces between software applications and College's ERP system.
  • Web-database integration
  • Web-based user interface design for software applications
  • Usability analysis, testing and recommendations including IITAA Web Accessibility and Section 508 (of the U.S. Workforce Rehabilitation Act) compliance
  • Web content management and updates for customer websites
  • Assist the RFP process for 3rd party applications from scope of work definition to product assessment and selection.
  • Independent review and assessment of 3rd party packaged applications.

Support Tasks

On-going support is provided for the applications developed and managed by the Enterprise Business Solutions Department. The tasks include:

  • Application support for incidents and problems
  • Management of application upgrades and patches
  • Development of application enhancements and changes
  • Application security management and administration
  • Application performance planning.

To request for service, follow the procedures outlined in Application Development Services.

Service request form

Contact Information

Name Phone Number
Frederik Creugers 305-237-2025