Miami Dade College

Virtual College

Contact the Student Support Center

Miami Dade College's Virtual College is committed to student success by offering several support options for students:

  • Technical Support
  • Admissions and Preparation
  • Course Selection and Registration
  • Proctored Testing Information
  • Getting Started Each Term
  • General Course and Textbook Information
Please be prepared to include MDC ID, reference number of a course and/or contact information.

Student Support Center hours are extended to 6:00 PM Monday – Thursday the first week of each term.

Use the Knowledge Base

Answers and solutions to common questions are available to students 24 hours a day, 7 days a week.

  • Browse through our knowledge base – which is updated frequently to offer the latest and most current information.
  • Review the most frequently asked questions and find your answer.
  • Use the search bar to enter a question and find the answer.
  • If the answer to your question is not available, please let us know.
  • Submit your feedback at any time. Tell us what you think of our online support so we may continuously improve it and add the information students need.
  • Answer not available? Submit a ticket to our Student Support Center.

Submit a Ticket

Whether it's a technical issue or questions about the following semester, students can submit a ticket to receive a response from our Student Support Center team.

  1. Search the Knowledge Base to see if the answers to your questions are readily available.
  2. If you cannot find an answer for your question, go back to our Support Center page and select the 'Submit a Ticket' option.
  3. You will then be asked to enter your myMDC login and password.
  4. Once signed in, you may record the reason for your inquiry by entering the priority, problem category, attach a file and add any necessary details.