Virtual College

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Using Publisher and Third Party Products

Many Virtual College courses require students to purchase web-based learning materials to accompany their textbooks. These materials can be delivered through Blackboard in a variety of ways:

  • A course cartridge that is uploaded into a Blackboard course to incorporate content, graded activities, and exams directly within the course.
  • Web links that send students to the publisher’s website for instructional items, supplemental learning resources, or class lessons.

Although the Virtual College Student Help Desk can assist students by providing general information of publisher content in Blackboard, many third-party software vendors ask that institutions do not attempt to provide technical support for their products.

Please refer to the table below for the technical support you need for your course materials.

Third Party Product

Student Support Contact

Student Support Links

Aplia – Cengage

Aplia – Cengage Customer Technical Support

800.354.9706

Aplia Student FAQ’s

Coursemate – Cengage

Coursemate – Cengage Customer Technical Support

800.354.9706

Coursemate Student User Guide

CengageNOW (CNOW)

CengageNOW Customer Technical Support

800.354.9706

CengageNOW Student User Guide

Collaborate – Blackboard

Collaborate Customer Technical Support

877.382.2293

Collaborate Knowledgebase

Connect4Education

Connect4Education Customer Technical Support

703.880.1180 ext. 200

Connect4Education Student FAQ’s

Criterion Writing Evaluation – ETS

Criterion Writing Evaluation – ETS Customer Technical Support

866.717.1915

Criterion Student FAQ’s

Elsevier

Elsevier Customer Technical Support

800.222.9570

Elsevier Student Resources

Evolve – Elsevier

Evolve – Elsevier Customer Technical Support

800.222.9570

Evolve Student Resources

Kendall Hunt

Kendall Hunt Publishing Support

orders@kendallhunt.com

1.800.228.0810 or 563.589.1000

Kendall Hunt Help & FAQs

Kinetic

Kinetic Customer Technical Support

orders@perfectionlearning.com

Kinetic Student FAQs

McGraw Hill

McGraw Hill Customer Technical Support

800.338.3987

McGraw Hill Student Resources

Mindtap – Cengage

Mindtap – Cengage Customer Technical Support

800.354.9706

Mindtap Student Resources

Pearson

Pearson Customer Technical Support

888.433.8435

Pearson Student FAQ’s

Respondus Lockdown Browser

Respondus Lockdown Browser Customer Technical Support

425.881.3329

Respondus Knowledgebase

Smarthinking Tutoring

Smarthinking Customer Technical Support

Smarthinking Knowledgebase

Townsend Press

Townsend Press Customer Technical Support

888.752.6410

Townsend Press Student Support

Turnitin

Turnitin Customer Technical Support

510.764.7600

Student Help Center

WileyPLUS

WileyPLUS Customer Technical Support

WileyPLUS Student FAQ’s