Center for Institutional and Organizational Learning

Blackboard Support

Blackboard Technical Support:

Call: (305) 237-3700 (24/7)


Live Chat: Click Here (24/7)

Instructional Design Consultation:

Book an Appointment (please be sure that you have completed the Blackboard basic sessions: BBL1002/1003, BBL2000, BBL2007, and BBL3007)

The instructional design sessions are planned for 30 minutes and are offered to help you and your students succeed in the online environment. The sessions will be focused on your needs and emphasize practical solutions.

Here are a few examples of teaching and learning questions with which an instructional designer can help:

How do I translate my in-person teaching plan into an on-line plan?
How can I have student presentations or speeches?
How can I have students conduct peer editing of papers?
What are different methods for assessing learning in an online format?

Please keep in mind, instructional consultations are not intended to take the place of basic training in Blackboard.


If a student is not able to log in, he/she should contact the MDC Online Help Desk directly by one of the methods below:

  1. Online: Students can submit a "Trouble Ticket" detailing the issues by emailing; the Student Support team will respond.
  2. By Phone: Students can call the Blackboard Student Support Desk at (305) 237-3800

The MDC Online Help Desk handles all student-related Blackboard login issues for Web-enhanced and Blended courses. Other student issues for Web-enhanced or Blended courses should be reported to the instructor, who can then work with CIOL to determine whether the issue can be fixed or needs to be escalated as a Support Ticket.

Click to access the following student handouts: