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Miami Dade College Partners With Major Organizations To Launch Center For Service Excellence

Announcement made at annual meeting of the Greater Miami Convention and Visitors Bureau Oct. 16.
Center for Service Excellence

The hospitality and service industry is big business in South Florida. Following last week's announcement, Miami Dade College Kendall Campus President Dr. Gregory Gray is greeted by CSE founding partners William D. Talbert III, CEO Greater Miami Convention and Visitors Bureau and Gene Prescott, owner of The Biltmore and The Alexander Hotels.

Miami, October 17, 2008 - Service excellence is at the core of any successful organization or business. It must exist at every level of a company. As successful as the greater Miami region has been in attracting and retaining business, the success rate can be even better with a sustained, unified service excellence front convening business, community and educational organizations.

That is why Miami Dade College (MDC) announced the launch of its brand new Center for Service Excellence at the annual meeting of the Greater Miami Convention and Visitors Bureau Thurs., Oct. 16, 2008 in front of several hundred members of the hospitality and hotel industries at the Fillmore Miami Beach. Kendall Campus president Dr. Gregory Gray spoke to the audience which included the mayors of Miami-Dade County and Miami Beach and numerous dignitaries.

“With the present economic conditions, service excellence is more important than ever for businesses seeking to grow and succeed. Miami Dade College has been helping businesses with their corporate training needs for nearly 50 years and today’s announcement truly takes us to a new level,” said Dr. Gray. “Whether it’s working as a team with supervisors to diagnose and re-design the customer service culture of an organization, or individual instruction for specific challenges, the Center for Service Excellence offers solutions.”

“This is a comprehensive, consistent approach targeted at the specific opportunities within each unique organization.  Action plans are developed by team members creating sustainability, empowerment and unity,” added Julie Grimes, owner’s representative for the Doubletree Grand Hotel in Miami, which is a “founding partner” organization in this endeavor.

An initiative of MDC’s School of Business and School of Community Education at Kendall Campus, the Center for Service Excellence (CSE) provides important training to all employment levels in organizations from entry to top management. Courses, seminars and certificate programs include Introduction to Customer Service Excellence, Customer Assistance Technology, Conversational Spanish for the Service Industry, Recovering from Negative Encounters, Changing the Customer Service Culture and many other dynamic and innovative classes and symposia. In fact, the CSE is the training arm of the Convention and Visitors Bureau’s Miami begins with me campaign. In addition, the CSE will recognize local companies and organizations for service excellence 

CSE partner “founding partners” include the Greater Miami Convention & Visitors Bureau, the Greater Miami Chamber of Commerce, Chamber South, the West Kendall Business Association, the Doral Business Council, the National Association of Black Hotel Owners, Operators and Developers, the South Florida Center for Financial Training and the Doubletree Grand Hotel with more coming aboard each month.

"It is truly impressive that Miami Dade College has created the Center for Service Excellence. Finally, a great institution has taken the bull by the horns to address a great need in the South Florida community. Congratulations and thank you!" stated Jorge F. Peña, chairman of the West Kendall Business Association.

At the close of the Bureau’s Annual Meeting program, a proclamation signed by numerous city mayors was unveiled declaring the day, Oct, 16, 2008, Customer Service Excellence Day in honor of MDC and its partners. 

For more information on the Center for Service Excellence, please call 305-237-0662 or 305-237-0684.

Media-only contacts:
Juan Mendieta, 305-237-7611,, MDC communications director
Tarnell Carroll, 305-237-3359,, media specialist
Sue Arrowsmith, 305-237-3710,, media specialist

Miami Dade College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees.
Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Miami Dade College.
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Contact the Office of Director, Equal Opportunity Programs, ADA and Title IX Coordinator, at 305.237.2577 for assistance.