Workshop: Student Employees: Handling Disruptive Behavior

Course ID - CTD0395n 

Short Title: Student Employees     

 Audience    All Employees 
Length of Workshop:       1.5 hours 

This workshop will outline the basic principles of excellent customer service and demonstrate how student ca apply thee principles to their current role
as student employees.

As a result of successful completion of the workshop, participants will be able to:

  • Deal with difficult customers
  • Incorporate the service model
  • Exhibit restraint when dealing with difficult people


Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time




Registration information
Course ID: CTD0395n  
Course Title: Student Employees
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.