Workshop: Interacting: Students Challenging Situations

Course ID - CTD0499a  

Short Title: Interacting with Stu    

 Audience    All Employees
Length of Workshop:       2.5 hours 

This workshop focuses on Learning Resources - a valuable component for students that provides individual service to promote student development. The workshop will address the critical importance of a harmonious and cooperative environment in order to ensure that students understand and benefit from these services, as well as College programs in general. The importance of promoting a atmosphere of mutual respect and cooperation will also be addressed.
This workshop will also explore techniques in dealing with students in challenging situation; students who receive tutoring and library services in the Learning Resources area and in general interactions that may cause conflict. Methods of diffusion and service recovery with students in different situation will be covered. Strategies for proactively conveying rules, regulations, policies and expectations will be explored.


As a result of successful completion of the workshop, participants will be able to:

  • Identify the 5 Benchmarks of Student Service 
  • Explain techniques for defusing situations with angry students
  • Discuss and utilize proactive strategies to convey policies, procedures, and expectations
  • Demonstrate "Verbal Self-Defense" to promote a harmonious working environment


Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time




Registration information
Course ID: CTD0499a  
Course Title: Interacting with Stu.
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.