Workshop:  Advanced Connections

Course ID - CTD0511

Short Title: Advanced Connections

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   All Employees
Length of Workshop:    8 hours
Prerequisite None

Description: This 8-hour workshop will focus on advanced service skills, teamwork, problem prevention and many other topics that will help you and your campus move to a higher level of service excellence. You will learn about, and have time to practice, a variety of advanced service skills. Participants will also spend time looking at their role in helping the College build a service culture - a culture essential to M-DCC's efforts to improve student/customer satisfaction.


 As a result of successful completion of the workshop, participants will be able to:

  • Stress the importance of building a service culture
  • Assist staff in identifying strategies to prevent campus run-around
  • Develop strategies to overcome barriers to team performance
  • Monitor enhanced service skills
  • Identify ways of addressing service challenges


Reference #






Evaluation link

Registration information
Course ID: - CTD0511
Course Title: Advanced Connections
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.