Workshop: A Culture of Civility and Service Excellence   

Course ID - CTD0513c 

Short Title: Service & Civility    

 Audience    All Employees 
Length of Workshop:       4 hours 
Prerequisite   

Description:
Demonstrating civil behaviors makes a positive impact on every aspect of our dealings with both our internal and external customers. How people interact with each other in the workplace impacts both productivity and working relationships. Uncivil behavior lowers morale, decreases teamwork, and creates negative customer service standards. By understanding the importance of civility and displaying respectful behaviors, we promote a culture of service excellence.

Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Describe the basics of civility in the workplace - behaviors that demonstrate a positive and respectful attitude
  • Explain how uncivil behavior can be identified and addressed
  • Describe how to take ownership of issues to keep them from escalating
  • Explain their importance in achieving service excellence
  • Align my personal values with the overall mission of Miami Dade College

 

Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time

Campus/Room

Instructor

 

Registration information
Course ID: CTD0513c 
Course Title: Service & Civility
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.