Workshop:  Telephone Excellence

Course ID - CTD0514

Short Title: Telephone Excellence

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   Staff
Length of Workshop:    3.5 hours
Prerequisite None

Description: In any organization, there is an opportunity for service excellence each time someone phones, asks a question, complains, or needs assistance. Even if your services are performed without direct, interpersonal communication, each and every caller expects respect and attention. This workshop focuses on specific skills to make these interactions as positive as possible.


 As a result of successful completion of the workshop, participants will be able to:

  • Explain the basics of providing high quality telephone service
  • Describe ways to handle problem calls, awkward situations, and difficult calls
  • Assess voice quality
  • Know how to maximize their telephone image
  • Use proper telephone techniques


Reference #





03/06/13 761807 Wednesday 9:00am - 12:30pm North/2151 Fern Canter
03/06/13 761808 Wednesday 1:00pm - 4:30pm
North/2151 Fern Canter

Evaluation link

Registration information
Course ID: - CTD0514
Course Title: Telephone Excellence
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.