Workshop:  Netiquette and Telephone Courtesy

Course ID - CTD0514a

Short Title: Courtesy

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:    Staff
Length of Workshop:     2 hours
Prerequisite  None

Quality service is demonstrated through telephone and e-mail communications. This workshop teaches the skills to communicate positively and professionally with both external and internal customers. Participants will learn how to strengthen their presence when using the telephone and essential tips for e-mail etiquette.


 As a result of successful completion of the workshop, participants will be able to:

  • Explain the basics of providing high quality telephone and e-mail customer service
  • Describe ways to handle challenging calls and e-mails
  • Use courteous and proactive telephone and e-mail tips


Reference #





Evaluation link

Registration information
Course ID: - CTD0514a
Course Title: Courtesy
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.