Workshop:  Quality Service

Course ID - CTD0517

Short Title: Quality Service

(Course ID, Reference #, or Keyword title can be used to find and register for this course in Odyssey) 

Audience:   All Employees
Length of Workshop:    4 Hours
Prerequisite None

Description: Working effectively with customers is not a trait you are born with; it is a skill you must learn. Everyone can learn how to communicate with customers and how to help them meet their needs. The key to success in your job is knowing what your customers expect, how to keep them happy, and how to deal with them. In order to do the best possible job of serving the customer, it is important that you work well with your fellow employees. That means being a good team player. In this workshop, you will learn techniques for dealing with all customers.

Objectives

 As a result of successful completion of the workshop, participants will be able to:

  • Provide better service to customers
  • Communicate more effectively with customers
  • Handle special customers and those with complaints
  • Improve their interactions with students and with my colleagues
  • Identify their personality styles and know the impact their styles have on their ability to give quality customer service
  • Enhance the service image of the institution

Dates

 Reference #

Days

Time

Campus/Room

Instructor

Evaluation link

Registration information
Course ID: - CTD0517
Course Title: Quality Service
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop) 

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.