Workshop: Dealing With Difficult Situations Professionally

Course ID - CTD0521a          

Short Title: Difficult Situations

 Audience     Staff
Length of Workshop:       2 hours 
Prerequisite     none

Description:
Dealing with difficult situations can disrupt productivity / morale and can escalate into more serious issues. Understanding how to diffuse situations to create positive outcomes is key to enhancing growth and development. During this workshop participants will learn positive skills and strategies to handle difficult people and situations effectively.

Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Recognize and deal with difficult behavior types
  • Identify the triggers that spark difficult situations
  • Explain how effective communications skills help cope with difficult behavior
  • Use specific service recovery skills

 

Dates

Reference #

Days

Time

Campus/Room

Instructor

03/01/13 766375 Friday 1:00pm - 3:00pm Wolfson/3219 Fern Canter
 

 

Registration information
Course ID: CTD0521a 
Course Title: Difficult Situations 
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.