Workshop: Foundations of Service Excellence
Course ID - CTD0535a
|Length of Workshop:||3 hours|
MDC-Community Education at Kendall strives to make connections with the needs of its local population. To achieve this successfully, the community Education staff must understand what the community is looking for academically and be proficient in creating a product line of course offerings that meets local needs.
Once this is
established a serious commitment to excellence in service is the key to
ensure sustained, mutually satisfactory, relationships between the
community and MDC. since it is people who provide great service leading
to customer loyalty, the aim of this workshop is to train the staff of
Community Education to develop a heightened awareness of their role in
the overall community effort.
As a result of successful completion of the
workshop, participants will be able to:
Course ID: CTD0535a
Course Title: Service Excellence
Reference # - see table
Registration for CT&D workshops are through the Student Information and Registration system. The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.
You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer. Example: Richard Johnson would be rjohnson (You will NOT need to create a separate student myMDC account to register for a CTD workshop)
Make a note of the Reference Number for the workshop then go to Registration Instructions
Once you have registered for a class, you can print your schedule. Please make every effort to attend once you've registered as seats are limited. However, If you need to drop, you can also do this through the Web Registration screen. CTD classes will appear on your transcript as non-credit classes.
If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made. College Training and Development complies with the Americans with Disabilities Act.