Workshop: Customer Service in Challenging Times   

Course ID - CTD0535c

Short Title: Customer Service C   

 Audience    Staff
Length of Workshop:       2 hours 
Prerequisite   

Description:
This interactive workshop will cover the basics of customer service for both the internal and external customer setting. Topics will include understanding customer service perspectives, responding to unspoken needs and resolving service challenges. 

 

Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Identify the key components of customer service 
  • Demonstrate understanding of customers' unspoken wants and needs
  • Identify how customer service impacts the overall reputation of the Department and the College as whole
  • Identify the components of service recovery

 

Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time

Campus/Room

Instructor

 

Registration information
Course ID: CTD0 
Course Title:  
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.