Workshop: Customer Service in Challenging Times
Course ID - CTD0535c
|Length of Workshop:||2 hours|
This interactive workshop will cover the basics of customer service for both the internal and external customer setting. Topics will include understanding customer service perspectives, responding to unspoken needs and resolving service challenges.
As a result of successful completion of the
workshop, participants will be able to:
Dates of Workshop
Course ID: CTD0
Reference # - see table
Registration for CT&D workshops are through the Student Information and Registration system. The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.
You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer. Example: Richard Johnson would be rjohnson (You will NOT need to create a separate student myMDC account to register for a CTD workshop)
Make a note of the Reference Number for the workshop then go to Registration Instructions
Once you have registered for a class, you can print your schedule. Please make every effort to attend once you've registered as seats are limited. However, If you need to drop, you can also do this through the Web Registration screen. CTD classes will appear on your transcript as non-credit classes.
If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made. College Training and Development complies with the Americans with Disabilities Act.