Workshop: Enhancing Relations/Proactive Customer Service   

Course ID - CTD0535d

Short Title: Proactive Service   

 Audience    Staff
Length of Workshop:       3 hours 

Each of us plays a role as service and sales representatives in many aspects of our responsibilities. Th
rough the application of proactive customer service techniques, staff have the opportunity to build relationships and acquaint our students with the myriad of programs offered by the College.


As a result of successful completion of the workshop, participants will be able to:

  • Explain the key role each employee plays in customer service
  • Identify the Benchmarks of Service for Students
  • Uncover the unspoken wants and needs of our customers
  • Recognize opportunities to promote/enhance awareness of College offerings


Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time




Registration information
Course ID: CTD0535d 
Course Title: Proactive Service 
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.