Workshop: Proactive Service

Course ID - CTD0535e

Short Title: Proactive Service    

 Audience    All Employees 
Length of Workshop:       3 hours 
Prerequisite   

Description:
This workshop focuses upon our role as service representatives in many aspects of our jobs.  Focusing upon student expectation as well as College policies, this program will address fundamental concepts that are the foundation of service and of our mission. 
 
 Objectives

As a result of successful completion of the workshop, participants will be able to:

  • Explain the key role each employee plays in serving students
  • Identify the benchmarks of service for students
  • Uncover the unspoken wants and needs of students
  • Identify the components of service recovery
  • Demonstrate the importance of confidentiality in communications with students
  • De-escalate potential conflicts with students
  • Practice good listening skills

 

Dates of Workshop

Reference #

Delivery Format

Meeting Days/Time

Campus/Room

Instructor

04/11/13 770791 F2F Thursday
9:00am - 12 Noon
Kendall/R404 Fern Canter
04/11/13 770793 F2F Thursday
1:00pm - 4:00pm
Kendall/R404 Fern Canter
04/17/13 770795 F2F Wednesday
9:00am - 12 Noon
Kendall/6346 Fern Canter
04/17/13 770797 F2F Wednesday
1:00pm - 4:00pm
Kendall/R354 Fern Canter
04/18/13 770803 F2F Thursday
9:00am - 12 Noon
Kendall/6346 Fern Canter
04/18/13 770807 F2F Thursday
1:00pm - 4:00pm
Kendall/6346 Fern Canter
04/23/13 770811 F2F Tuesday
9:00am - 12 Noon
Kendall/6346 Fern Canter
04/23/13 770815 F2F Tuesday
1:00pm - 4:00pm
Kendall/6346 Fern Canter
04/24/13 770819 F2F Wednesday
9:00am - 12 Noon
Kendall/6346 Fern Canter
04/24/13 770840 F2F Wednesday
1:00pm - 4:00pm
Kendall/R354 Fern Canter

 

Registration information
Course ID: CTD0535e  
Course Title: Proactive Service
Reference # - see table 

How to Register

Registration for CT&D workshops are through the Student Information and Registration system.  The process for registering for a CTD workshop will be the same as registering for a regular class at MDC.  

New - Easier registration for workshops

You can access the Registration System and register for a CTD workshop using the same user name and password that use to login to your computer.    Example:   Richard Johnson  would be rjohnson     (You will NOT need to create a separate student myMDC account to register for a CTD workshop

Make a note of the Reference Number for the workshop then go to Registration Instructions

Once you have registered for a class, you can print your schedule.    Please make every effort to attend once you've registered as seats are limited.     However, If you need to drop, you can also do this through the Web Registration screen.     CTD classes will appear on your transcript as non-credit classes.

If you need special assistance to participate in this workshop due to a disability, please call CT&D at 7-2366 so that appropriate arrangements can be made.  College Training and Development complies with the Americans with Disabilities Act.