Facilities Management

Service Requests

Maintenance and Emergency Management have the overall responsibility for the operation, maintenance, life safety and security of all college owned facilities district wide.

MDC credentials are required to connect and Sign In to the system. Only mention one issue per service request. If you require assistance completing this form please view this instructional document.

Submit a Service Request

Who will have access to the system?

The system is accessible to MDC employees only.  Employees are categorized into one of these three user groups:

  1. Power Users
    Maintenance and Emergency Management employees. Heavy use: Daily interaction with the system.
  2. Permissioned Users
    Employees from areas/offices such as Public Safety, Campus Services, Campus Administration. Moderate use: weekly and/or monthly interaction with the system. 
  3. General Users
    All other employees not captured above. Light use: interaction with the system on an as needed basis (i.e. office lights not working).

What types of services requests will be made in the system?

General Users, while on campus, will have the ability to submit service requests for maintenance and emergency management services that deal with safety and security.

Maintenance Services

Maintains all site and building components and systems such as Air Conditioning, Electrical, Plumbing, and utilities. Examples of services provided by Maintenance include:

  • A/C and temperature settings (too hot, too cold)
  • Clogged Sink/Toilet
  • Electrical Services (lighting, outlets)
  • Elevator / Escalators
  • Landscaping
  • Lighting
  • Leak
  • Plumbing fixtures
  • Touch up painting of common areas

Emergency Management Services

Responsible for all aspects of life safety, fire safety and fire protection systems, security systems, access control, door hardware (i.e. locks), emergency/mass notification system, and surveillance video systems. Examples of services include:

  • Doors
  • Door hardware & Card Readers
  • Fire safety and suppression systems
  • Hazards
  • Lock maintenance
  • Safety inspections
  • Security systems
  • ADA Door Operators
  • Parking Lot Gates & Operators