Feedback

How will students access the Online Student Feedback?

• Your students can access their surveys by logging in Canvas, they will receive a pop-up window with a message to ask them to complete their survey, and they will also receive their emails on the first day of the online administration period for their course(s). They can also access their survey via their MyMDC emails. Reminder emails will be sent out every 3 days if your students have not completed the survey. Please refer to Course Evaluations and Surveys (CES) Guide for Students for detailed instructions.

How do I access Online Student Feedback/Course Evaluations & Surveys (CES, formerly EvaluationKIT)?

• There are two options to access Student Feedback via Course Evaluations & Surveys (CES, formerly EvaluationKIT):
  • Option 1 – Course Evaluations & Surveys (CES, formerly EvaluationKIT) Email Login Link
  • Option 2 – Course Evaluations & Surveys (CES, formerly EvaluationKIT) via Direct Link Website
• Please note that within Course Evaluations & Surveys (CES, formerly EvaluationKIT) Miami Dade College's online student feedback platform, faculty and authorized administrators have direct access to real-time response rates, results and more. Course Evaluations & Surveys (CES, formerly EvaluationKIT) includes other features, such as a report builder to look at results over time and across courses.
• Please refer to Course Evaluations & Surveys (CES, formerly EvaluationKIT) Access for detailed instruction.

Are any credits courses excluded from the Online Student Feedback administration?

• Lab and clinical classes that students are automatically enrolled in through their registration in the lecture course are not required for Student Feedback. Faculty who are actually instructing students in these labs may administer student feedback for these classes on a request basis through their department chairperson.
• Note: Prior to Summer 2020, eligible courses that were offered less than four (4) weeks were excluded. Faculty teaching those courses needed to participate in the paper-based administration.

Are lab and clinical classes required for Online Student Feedback?

• Yes: Lab and clinical classes that students directly enroll in through their registration in the lab or clinical course are required for Student Feedback.
• No: Lab and clinical classes with “N” Class Type that students are automatically enrolled in through their registration in the lecture course are not required for Student Feedback. Faculty who are actually instructing students in these labs may administer student feedback for these classes on a request basis through their department chairperson.
• Please note that after Fall 2019, Nursing Department chairs requested that all lab and clinical classes with "N" type for Nursing should be included in the student feedback.

How are team taught courses displayed in the Online Student Feedback survey?

• Watermark Course Evaluations & Surveys (CES) recognizes team taught courses based upon the faculty information for each course in MDConnect. In these situations, students complete the survey for each instructor assigned to a class. Instructors receives separate feedback from their students. The administration period is assigned based on the length of the course (session code) in MDConnect, not to the timeframe that the faculty taught during the term.

How are merged courses displayed in the Online Student Feedback report?

• Starting Summer 2020, if you merge your classes in Canvas, you will ONLY see your parent course listed under Manage Courses in Watermark Course Evaluations & Surveys (CES). In addition, you will only receive ONE report for merged classes. However, all class (reference) numbers (parent and child courses) will be listed in the header on the final report. Below is detailed information regarding this subject and its limitations for student feedback.
• Displaying and reporting merged classes in Watermark Course Evaluations & Surveys (CES):
  • The Watermark Course Evaluations & Surveys (CES) dashboard will only display the Parent course with the total enrollment of the Parent and Child course(s).
  • There will only be one Student Feedback report for merged courses.
  • The Student Feedback report for merged courses will list the Parent and Child Class number(s) in the header section. The following is a sample header for a Parent and one two Child courses: ENC1101-2207-1234 (2207-4567) (2207-7890).
  • For student feedback administration purposes, please ensure that your students enrolled in the Child course(s) are familiar with the Parent class number.
  • In cases where more than one faculty is teaching a merged course, (i.e., team teaching or split summer schedules), the parent course must include all the faculty associated with the merged child course(s). If not, no feedback will be available for the faculty teaching the child course. The following is a sample of a faculty member teaching a merged child class that would not receive student feedback via Watermark Course Evaluations & Surveys (CES) as a result of not being included in the parent: PAS1800-2207-1234 (parent) PAS1800-2207-1235 (child) where the faculty PAS1800-2207-1235 is not included in PAS1800-2207-1234.

When does the Online Student Feedback administration begin?

• The student feedback administration begins after the IW date of each session Please refer to Key Dates Calendar for details.

When is the scheduled default last day of the Online Student Feedback administration?

• It’s the last day of classes for the term.
• Note: Faculty may change this date to an earlier date in Watermark Course Evaluations & Surveys (CES). The feature will be available for faculty two days prior to the first day of the administration date. Please refer to EK Quick Guide for Faculty for detailed instructions.

What do I need to tell my students about the Online Student Feedback to increase my response rates?

• Student feedback matters! Let your students know the importance of the course surveys to the success of our academic programs. Faculty use information from course surveys to improve courses, programs, and teaching methods. Explain that course surveys also help instructors determine whether course content is meeting the needs of their students. Let them know that department chairs and college deans use course surveys to assess faculty and the effectiveness of the courses in the program curriculum.
• The surveys are anonymous. MDC has contracted with an outside vendor (Watermark Course Evaluations & Surveys (CES)) to manage and store the student feedback data.
• Urge your students to complete the surveys. Assure them you will listen and make necessary adjustments to the course and/or program.

Can instructors make a difference in response rates?

• Absolutely! The highly personal relationship between the instructor and the student plays the biggest role in a student deciding to take the evaluation survey. When evaluation is taken seriously by instructors and administrators, students feel their feedback matters and make an effort to respond. You will be able to monitor response rates during the open survey window. If you see they are low, let your students know how important it is to you that they take a moment to complete the course surveys.

Who can opt-out of the Online Student Feedback Administration?

• This option is limited to Continuing Contract faculty with a start date prior to Fall 2019 wishing to use the paper version of feedback for Fall Term only. These faculty are required to complete an Opt-out Form for In-person and Blended courses. Please refer to the Paper-based Administration link for more details.

Who can opt-in to the Online Student Feedback administration?

• This option is limited to Continuing Contract faculty who choose to participate in the Online Student Feedback in the Spring Term only. These faculty are required to complete an Opt-in Form. Please refer to the Online Administration webpage.

When will Online Student Feedback reports be available?

• Student Feedback reports will be available on Wednesday of the second week of the subsequent term. You can visit this link for the details: https://www.mdc.edu/feedback/student-feedback/reports

How do I compare my course report with other Faculty College-wide?

• You can compare your course data analysis based upon Online Student Feedback results with other faculty who teach the same class. To view a summary of the online student feedback available since Fall 2017 for a particular course, please refer to Reports by Course College-wide for details.

How can I access my Online Student Feedback?

• There are two options to access your online student feedback. 1). You can access your surveys by logging into Canvas. After logging in, you will receive a pop-up window with a message to ask you to complete your survey; 2). You can access your surveys via your MyMDC emails on the first day of the online administration period for your course(s). Reminder emails will be sent out to you every 3 days if you have not completed the survey. Please refer to EK Quick Guide for Students for detailed instructions.

When will I know, when I can complete the online student feedback survey?

• You will begin to receive emails via your MyMDC account, which includes a unique link to the survey on the first day of the online administration period for your course(s). Depending on the term, email reminders are sent to the non-responders every three (3) days. You may not have to take the survey in a specific term, please verify it with your faculty.

Will I be reminded to complete the student feedback surveys?

• Yes, you will receive email reminders throughout the administration period if you still have surveys to complete. Additionally, a pop-up reminder will appear when you access Canvas home page. You can select to complete the survey later, but the pop-up will continue to display until you have completed all of your surveys.

Will my instructor know if I completed the survey for my course?

• No, instructors cannot see who has or has not completed the survey for the course. Some instructors may offer incentives for students to complete course surveys. You will receive a certificate of completion in your email for each evaluation that you complete. This certificate of completion is for your own record. You may choose to email this certificate to your instructor to provide proof that the survey was completed for the course.

How can I tell if I have completed all of my online student surveys?

• If you have completed all of your surveys, your Canvas’s home page will show that you have no surveys left to complete.

Are my responses anonymous and confidential?

• Yes, your survey responses are absolutely anonymous. Instructors will not know which student responded or what responses individual student provided. Instructors do not receive any identifying information within their survey results.

Why am I receiving the following message? "No active survey available"

• Either because the administration period for the class has not yet started or it has ended. The survey is only available during the scheduled administration period for the class. Please refer to the Student Feedback Key Dates and/or contact the faculty member teaching the class to find out the scheduled administration dates for the class.

When will Faculty's student feedback reports be available?

• Student View for Feedback reports will be available in the beginning of the subsequent term. You can view the reports via this link: Student Feedback Reports.

Why can’t I find online student feedback for some of my professors?

• There are some faculty (for example, continuing contract faculty) who are not required to participate in the student feedback in the Spring and Summer terms.
• Regarding your concerns, you can communicate with the department chairs or dean of faculty at the campus where you take the courses to address your concerns.

Can I retake the survey?

• The student feedback survey is a one-time-only survey. If you have any specific technical issues with the survey itself or if you made a mistake on your survey, you can send your email to AET@mdc.edu with your justification in terms of why you need to retake the survey.