Explore the Programs at Miami Dade College

passenger service agent

Program Overview

This certificate program is designed to provide students with the skills required to secure employment as a passenger service agent. Duties vary by airline; however, the typical workday involves administrative as well as coordinating functions including gate and ramp responsibilities, customer service management, and passenger reconciliations.  

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Program Details

All credits earned can be applied toward the School of Aviation's associate's degree in Aviation Administration. Topics studied in this program include: 

  • Flight Operations
  • Aviation/Airport Security
  • Airline Ticketing
  • Aviation Career Planning

Career Prospects

Graduates of this program may pursue further studies and find employment in a number of areas such as:

  • Customer Service Agent
  • Airport Security Operations
  • Aviation Management
  • Airline Reservations

Program Location