Remote Testing

Respondus Lockdown Browser and Respondus Monitor

Miami Dade College currently offers two Respondus proctoring solutions. One locks down students' browser windows during an exam, so they cannot access other sites. The other can be configured to record students while they are taking a test and flag certain behaviors to review later.

What is Respondus Lockdown Browser?

Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system (Blackboard). It locks down student computers to prevent cheating during exams.

  • Free for students.
  • No sign-up process. Instructors can set it up entirely themselves (no vendor involvement or bookstore orders).
  • Students need admin access to their machines, since they will be installing a separate application.
  • Does not work on mobile devices, including Chrome books.
  • Works with tests natively built in Blackboard Learn.

What is Respondus Monitor?

Respondus Monitor is a companion application for Respondus LockDown Browser that is available within Blackboard and records students during online, non-proctored remote exams. When this feature is enabled for a Blackboard test, students are required to use webcam and microphone with Respondus LockDown Browser. After the exam is complete, an instructor can review details of the assessment, even the recorded videos.

Respondus Monitor will auto-launch from the student's browser (Chrome, Firefox, Safari, IE) whenever the exam settings require it. Students are then guided through a pre-exam sequence, including a webcam check.

Respondus LockDown Browser is required in order to use Respondus Monitor.

Data Privacy and Respondus Monitor

Privacy is central to the Respondus Monitor architecture. It minimizes the personal data being collected, uses anautomated system to analyze it, and then restricts access to the results.  Read how Respondus Monitor handles data privacy here.

Respondus LockDown Browser Monitor Requirement

  • Check with your instructor and course syllabus to see if the course requires the use of LockDown Browser for online exams. Watch this video to get a basic understanding of Respondus LockDown Browser and the webcam feature.
  • Technical Requirements for Students
    • Students must have a supported operating system.
    • Students must be able to log into their machines as an administrator.
      For Windows /PC to install, update, and run Respondus LockDown Browser. For Mac to install and update. LockDown Browser can then be run as any type of user.
    • Additional device requirements/restrictions.
      Respondus LockDown Browser does NOT work on mobile devices, except iPads.
    • Respondus LockDown Browser is not available for Chromebooks.
    • If your exam requires video monitoring, you will need a webcam.
    • Students must have a reliable and stable internet connection.
Download Instructions
Once Installed:
  • Start LockDown Browser
  • Log into Blackboard Learn
  • Navigate to the test

Note: You won't be able to access tests with a standard web browser. If this is tried, an error message will indicate that the test requires the use of Respondus LockDown Browser. Simply start Respondus LockDown Browser and navigate back to the exam to continue.

How to take a test using Respondus LockDown Browser

  • Once you have Respondus LockDown Browser installed, you can launch it. Make sure you are on a good, stable internet connection. Respondus will alert you to close certain applications (browser, chat, music, etc.) when it starts. You can close them beforehand or allow Respondus to do it for you.
  • Once launched, it will take you to the MDC login page. You will notice that many options, like the address bar, are not visible in the browser.
  • Navigate to your course. NOTE: Do not access the test from any other area, such as Notifications or the Calendar tool.
  • Find the test and read the instructions. When ready, click Begin.
  • If your test also requires a Webcam/Respondus Monitor, you will be presented with a series of steps. Be sure you are in a well-lit, clear, and quiet area. It may be best to make sure others are not using your bandwidth while taking your test. Depending on the Startup Sequence chosen by your instructor, you may be prompted to take a photo, record your environment, and/ or present a valid ID.
  • Once you finish the Startup Sequence, you can begin the test.
  • Once you are finished and have submitted your test, close the Respondus LockDown Browser.

Guidelines

When taking an online test, follow these guidelines:

  • Select a location where you won't be interrupted.
  • Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it.
  • Turn off all mobile devices, phones, etc. and don't have them within reach.
  • Clear your area of all external materials - books, papers, other computers, or devices.
  • Remain at your desk or workstation for the duration of the test.
  • Respondus LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.
  • To produce a good webcam video, do the following:
    • Avoid wearing baseball caps or hats with brims
    • Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
    • If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
    • Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)

Getting Help

Several resources are available if you encounter problems with Respondus LockDown Browser.For the most immediate, direct help, contact Respondus directly by filling out a ticket.

Respondus offers 24/7 support, and has also posted trouble-shooting steps, FAQs, and knowledgebase articles.

Ways to access their Help Center:

  • The Windows and Mac versions of Respondus LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
  • Respondus has a Knowledge Base available from support.respondus.com. Select the "Knowledge Base" link and then select "Respondus LockDown Browser" as the product. If your problem is with a webcam, select "Respondus Monitor" as your product.
  • Submit a Respondus Help Desk Ticket
    Submit a help desk ticket with Respondus for support with Respondus LockDown Browser and Respondus Monitor

Additional Respondus Resources

ProctorU

What is ProctorU?

An online exam proctoring solution that offers a secure and cost-effective alternative to test centers. ProctorU offers proctoring services that employ a wide array of technology, including fully automated Artificial Intelligence (AI), and live-proctor review.

Get help & support — 24/7:

Resources and information on how to use ProctorU:

What is TeamViewer?

TeamViewer makes it easy to connect to remote desktop computers. From anywhere. At any time. Work remotely while traveling for business. Or set up your office for the day anywhere. With TeamViewer, hassle-free remote desktop access is just a few clicks away.

  1. Download and install TeamViewer remote desktop software on the computer you need remote access to. Set up Unattended Access.
  2. Name your computer and set a password.
  3. Install TeamViewer on the computer you want to use to access the remote computer. Add the device to your partner list.
  4. To access the remote computer, select the remote computer name from your Partner List and connect.

Once connected, see the remote desktop screen, take control of the mouse and keyboard, and work on it like you’re right in front of it. Put the remote computer to sleep and wake it up from within TeamViewer when you want to access it again.

TeamViewer Remote Access

TeamViewer remote access tools, you can stay productive no matter where you are. Wherever life takes you, your desktop files and applications are just a fee click away.

Supported by a blazing-fast glob network, TeamViewer (Tm)free remote access software tools enable you connect to your work computer, from anywhere, anytime. So you can continue working with desktop applications remotely. And access desktop files, as if you were sitting in front of your workstation. Quickly Easily. Securely.

What is TeamViewer Mobile Device?

Access Mobile and Commercial-Grade Devices Anytime, Anywhere.

TeamViewer is the only remote connectivity solution offering full unattended access and control for more than 100 brands of mobile-based devices! From mobile phones to commercial-grade devices like digital signage and point of sale systems (POS), you can use TeamViewer to manage and support Mobile devices, even when no one’s there. Just install the TeamViewer Host app on the remote device, and you can run updates, adjust settings, or transfer files remotely from anywhere, anytime.

Remote Support

It has never been easier to troubleshoot devices!

Quick Guide Steps:

  1. Download and launch the TeamViewer Quick Support app.
  2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
  3. Pass your ID on to your trusted technician, who is using the TeamViewer full version. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

TeamViewer Monitor Technology Requirements

The day prior to your test please verify that your computer meets the technology requirements below:

  • Desktop computer, laptop or Mobile Device (TeamViewer Application is not available for Chromebooks)
  • Functional built-in or external webcam and microphone –test them
  • Internet speed must be at least 2 Mbps download and 2 Mbps upload
  • Chrome browser with pop-up blocker disabled
  • TeamViewer app – download

If you are using a MAC, you must go to authentication settings and approve(you will see a lock icon on the bottom Left of your screen, once this is done you will need to type in your computer password).

NOTE: If you have technical difficulties before or during an exam, you can connect with our proctor via the chat option in TeamViewer.

  • If applicable Check with your instructor and course syllabus to see if the course requires the use of TeamViewer application for online exams.
  • Technical Requirements for Students
    • Students must have a supported operating system.
    • Students must be able to log into their machines as an administrator.
    • For Windows /PC to install, update, and run TeamViewer application For Mac to install and update. TeamViewer application can then be run as any type of user.
    • Additional device requirements/restrictions. TeamViewer Application is not available for Chromebooks.
    • If your exam requires video monitoring, you will need a webcam.
    • Students must have a reliable and stable internet connection.

Download Instructions 

TeamViewer app – download link or download from your app store.

How to take a test using TeamViewer?

With TeamViewer, hassle-free remote desktop access is just a few clicks away.

  1. Download and install TeamViewer remote desktop software on the computer you need remote access to. Set up Unattended Access.
  2. Name your computer and set a password.
  3. Install TeamViewer on the computer you want to use to access the remote computer. Add the device to your partner list.
  4. To access the remote computer, select the remote computer name from your Partner List and connect.
  5. Once connected, see the remote desktop screen, take control of the mouse and keyboard, and work on it like you are right in front of it.
  6. TeamViewer requires a Webcam/Monitor, you will be presented with a series of steps. Be sure you are in a well-lit, clear, and quiet area. It may be best to make sure others are not using your bandwidth while taking your test. Depending on the Startup Sequence chosen by your Proctor you may be prompted to take a photo, record your environment, and/ or present a valid ID.
  7. Once you finish the Startup Sequence, you can begin the test.
  8. If you are to have any questions during your exam, you will be able to chat your Proctor/Instructor using your chat box or open mic.

Guidelines

When taking an online exam using TeamViewer follow these guidelines:
  • Select a location where you will not be interrupted.
  • Before starting the test, know how much time is available for it, and that you have allotted sufficient time to complete it.
  • Turn off all mobile devices, phones, etc. and do not have them within reach.
  • Clear your area of all external materials -books, papers, other computers, or devices.
  • Remain at your desk or workstation for the duration of the test.
  • TeamViewer will prevent you from accessing other websites or applications; you will be unable to exit your exam.
  • To produce a good webcam video, do the following:
    • Avoid wearing baseball caps or hats with brims
    • Ensure your computer or device is on a firm surface (a desk or table). Do not have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
    • If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
    • Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)