Any out-of-pocket payments (including Nelnet Payment Plan) that are eligible for a refund will be applied to any outstanding balance before refunding to student
Student refunds are processed when there is a refundable credit on a student's account.
Refundable credits can be from overpayments (General/non-financial aid Refund) or from Financial aid (Financial aid Refund).
A student Financial aid Refund is the excess financial aid you can receive after aid has been disbursed and your outstanding balance for tuition and fees have been paid.
A refund will NOT be processed if there is a hold on your account.
Financial aid Refunds are generated twice a week, typically on Monday and Thursday by a nightly scheduled process.
Non-Financial aid Refunds are generated once a week, typically on Wednesday afternoon by the Student Financial Services Office.