IT Help Desk Technician

The Generation IT Help Desk Technician program is a free non-credit program designed to enhance technical skills and cultivate behavioral, mindset and professional development so that individuals flourish within a demanding and competitive information technology industry.

Photo of a woman managing servers

Skills Learned


We'll help you learn the technical skills with lots of hands-on, interactive sessions.  By the end, you'll know how to:

  • Set up equipment
  • Install hardware and software
  • Update technology for a large office
  • Plan for responding to technology issues
Behavior and Mindsets

In every job, there are key skills that will help you be successful.  We'll help you learn how to:

  • Work on a team
  • Face new challenges
  • Set career goals
  • Solve problems
  • Communicate effectively
  • Adapt to new situations

Employment Opportunities

IT positions such as Help Desk and Network Support are responsible for supporting and configuring TCP/ IP clients, cabling, hardware setup, configuration, installation, diagnostics, troubleshooting and more.

Industry Certifications

  • CompTIA A+

Class Details for IT Help Desk Technician

Fall 2020

  • 11 weeks (09/01/2020 – 11/13/2020)

Lecture Dates

  • Monday – Friday, 9:00am - 3:00pm

In-Class Soft Skill Trainings

  • Resume Writing
  • LinkedIn Profiles
  • Job Search
  • Mock Interviews
  • Linked In Headshots
  • Professional Development Day

Certification Exams

  • CompTIA A+
  • CompTIA Fundamentals

Virtual Course