IT Help Desk Technician

The Generation IT Help Desk Technician program is a free non-credit program designed to enhance technical skills and cultivate behavioral, mindset and professional development so that individuals flourish within a demanding and competitive information technology industry.

Photo of a woman managing servers

Skills Learned


We'll help you learn the technical skills with lots of hands-on, interactive sessions.  By the end, you'll know how to:

  • Set up equipment
  • Install hardware and software
  • Update technology for a large office
  • Plan for responding to technology issues
Behavior and Mindsets

In every job, there are key skills that will help you be successful.  We'll help you learn how to:

  • Work on a team
  • Face new challenges
  • Set career goals
  • Solve problems
  • Communicate effectively
  • Adapt to new situations

Employment Opportunities

IT positions such as Help Desk and Network Support are responsible for supporting and configuring TCP/ IP clients, cabling, hardware setup, configuration, installation, diagnostics, troubleshooting and more.

Industry Certifications

  • CompTIA A+

For more information on upcoming courses and application visit Generation USA here.