IT Help Desk Technician
The Generation IT Help Desk Technician program is a free non-credit program designed to enhance technical skills and cultivate behavioral, mindset and professional development so that individuals flourish within a demanding and competitive information technology industry.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:
- Set up equipment
- Install hardware and software
- Update technology for a large office
- Plan for responding to technology issues
Behavior and Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Work on a team
- Face new challenges
- Set career goals
- Solve problems
- Communicate effectively
- Adapt to new situations
IT positions such as Help Desk and Network Support are responsible for supporting and configuring TCP/ IP clients, cabling, hardware setup, configuration, installation, diagnostics, troubleshooting and more.
- CompTIA A+
For more information on upcoming courses and application visit Generation USA here.