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Student Resources

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New Students

MDC Online Orientation

Each term, MDC Online offers a no fee, no credit online orientation for new students. The MDC Online Orientation is designed to help students:

  • become successful online learners
  • gain learning and awareness through self-assessments
  • grow familiar with the Learning Management System
  • acquire the technical skills necessary to succeed in an online course
  • discover more about MDC's processes and academic resources

To Enroll in the Orientation

  1. First, please make sure you are using the latest version of Google Chrome or Mozilla Firefox browser.
  2. Next, self-enroll in the orientation course here
  3. Look on the bottom left-side of the screen and click on the grey ‘Enroll’ button.
  4. When prompted for a password, please enter SharkOnline2021#
  5. You will see a notification at the top that states – ‘Success: You are now enrolled in "MDC Online Student Orientation".
  6. Click on ‘Start Here’ to begin.

Important Note

  • Students must be currently enrolled and must use their MDC student credentials to gain access to the orientation course.
  • Once you self-enroll in the MDC Online Orientation course, you will have immediate access.
  • If you cannot access Blackboard and/or cannot gain access to the course, please contact the Student Support Center for assistance.

For more information, view this introductory video:

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Get Help

The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can submit a ticket by emailing online@mdc.edu and will receive a response from the Student Support team.

  • Search the MDC Online FAQs to see if the answers to your questions are readily available.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Email Us:
    online@mdc.edu
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. - 7:00 p.m. ET
    Friday: 8:00 a.m. - 4:30 p.m. ET

MDC Online Student Resources

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MDC Policies

Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.