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Distance Learning Complaint Process for Out of State Students

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online education providers. The relevant language includes:

If an institution is offering postsecondary education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary online education in that State. An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C. 1001 and 1002)

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Florida while attending MDC who desire to resolve a grievance should follow the College's Student Grievance Procedure. If an issue cannot be resolved internally, a complaint may be filed with Miami Dade College’s accrediting agency.

Miami Dade College Accreditation

Miami Dade College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools (SACS) (1866 Southern Lane, Decatur, Georgia 30033-4097; telephone 404-679-4500). Information regarding SACS' complaint process can be found on the SACS website under Complaint Procedures.

Complaint Resolution Contacts by State

The State Higher Education Executive Office site contains a link for the agencies to contact if a student has a complaint.

Arizona California Colorado
Connecticut Delaware Florida
Hawaii Idaho Illinois
Kansas Kentucky Louisiana
Massachusetts Mississippi Montana
Nebraska Nevada New Hampshire
New Jersey North Carolina Ohio
Oklahoma Oregon Pennsylvania
Puerto Rico Rhode Island South Carolina
South Dakota Tennessee Texas
Utah Vermont Virginia
Washington West Virginia Wisconsin