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Distance Learning Complaint Process for Out of State Students

All Students are encouraged to work through the internal complaint and appeal processes at Miami Dade College (https://www.mdc.edu/procedures/Chapter4/4032.pdf) as the first step in filing a complaint. If the complaint cannot be resolved at the levels listed in the table, then you may elevate your complaint to the senior executive level of the campus and/or College. If you believe that your complaint still has not been addressed satisfactorily by the College and you have fully exhausted the complaint or grievance procedures at the College, then you may complete the applicable state grievance procedures by contacting the Florida Department of Education Florida College System. For additional information, visit: http://fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml

If you are an out-of-state student taking online courses via MDC Online and you believe that your complaint still has not been addressed satisfactorily by the College and you have fully exhausted the complaint or grievance procedure at the College, then you must complete the applicable state grievance procedure by contacting the Florida Department of Education Florida College System. For additional information, visit http://fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml. If you feel your complaint has not been addressed satisfactorily by the Florida Department of Education Florida College System then you may appeal the complaint to the FL-SARA Council via the SARA Portal Entity in FL within two years of the incident. For additional information, visit: http://nc-sara.org/states/FL.

For more information, please see MDC Procedure 4032 Student Complaints at https://www.mdc.edu/procedures/Chapter4/4032.pdf.