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Distance Learning Complaint Process

Concerns in Online Classes

As a first step, students are encouraged to discuss their concerns directly with the online faculty, if that is not satisfactory the student must follow the MDC online supervisory chain of command as listed below.

Distance Learning Complaint Process for Out of State Students

If you are an out-of-state student taking online courses via MDC Online and you believe that your complaint still has not been addressed satisfactorily by the College and you have fully exhausted the complaint or grievance procedure at the College, then you must complete the applicable state grievance procedure by contacting the Florida Department of Education Florida College System. For additional information, visit http://fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml. If you feel your complaint has not been addressed satisfactorily by the Florida Department of Education Florida College System, then you may appeal the complaint to the FL-SARA Council via the SARA Portal Entity in FL within two years of the incident. For additional information, visit: https://www.fldoe.org/sara/complaint-process.stml.

For more information, please see MDC Procedure 4032 Student Complaints at https://www.mdc.edu/procedures/Chapter4/4032.pdf.