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Coronavirus Information

The College has resumed in-person classes. Learn more about the safe return to campus and MDC’s COVID-19 self-reporting process.

Remote Learning - Online classes are in session now

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Distance Learning Complaint Process for Out of State Students

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online education providers. The relevant language includes:

(ii) If an institution that meets the requirements under paragraph (a)(1) or (b) of this section offers postsecondary education through distance education or correspondence courses in a State that participates in a State authorization reciprocity agreement, and the institution is covered by such agreement, the institution is considered to meet State requirements for it to be legally offering postsecondary distance education or correspondence courses in that State, subject to any limitations in that agreement and to any additional requirements of that State not relating to State authorization of distance education. The institution must, upon request, document its coverage under such an agreement to the Secretary.

Authority: 34 CFR § 600.9 - State authorization | National Council for State Authorization Reciprocity Agreements (NC-SARA) Manual.

Distance Learning Complaints & Grievances

In support of accreditation and state reciprocity (NC-SARA) requirements governing student complaints in distance learning, the following outlines the Distance Learning Complaint Process for all students enrolled in fully online classes through MDC Online:

Miami Dade College desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and amicable manner. All students who desire to resolve a grievance while attending MDC should follow the College's Student Grievance Procedure.

As an NC-SARA participating institution, if an issue cannot be resolved internally, a complaint may be filed with the Florida Commission for Independent Education by sending an email to FLSARAinfo@fldoe.org.

Students who reside in and outside of the State of Florida would follow the same procedure and process.

Complaint Requirements:

  • Complaints must be filed within two years of the incident about which the complaint is made.
  • Complete the institutional complaint process prior to submission with the Council.
  • The complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards, or regulations incorporated by SARA, are being violated by a person, institution, state, agency, or other organization or entity operating under the terms of SARA.
  • You are a student of an FL-SARA approved institution.
  • If you are not a student, but have a concern about any of the above, you may submit a complaint.
Source: Florida Department of Education – Complaint Process

Complaint Resolution for Students Residing Outside of Florida

As an NC-SARA participating institution, initial responsibility for the investigation and resolution of complaints resides with the institution against which the complaint is made.

All students – regardless of the state in which they reside – must first go through MDC’s complaint procedures.

If an issue cannot be resolved internally, a complaint may be filed with the Florida Commission for Independent Education by sending an email to FLSARAinfo@fldoe.org.

Source: SARA Manual - Version 20.1. January 1, 2020 - Section 4.4